Building SystemsThat Scale
Emmy Award-Winning Content Operations Leader
16 years building content operations that scale—from Emmy-winning streaming platforms to AI-powered intelligence systems.
About Me
I've spent 16 years in the trenches of content operations—at Warner Bros, Fox Corporation, SDI Media, and now as an independent consultant. Along the way, I've transformed chaos into systems, scaled operations across continents, and built platforms that won Emmy Awards.
My approach is simple: understand the problem deeply, build solutions that outlast my tenure, and document everything so others can maintain and extend the systems I create. Whether it's turning a 32% acceptance rate into 96% at Warner Bros, or saving $1.5M+ by bringing caption fixes in-house at Fox, I look for opportunities others miss.
Today, I'm building AI-powered tools like FactSpark while staying hands-on with the latest in voice synthesis, image generation, and large language models. The technology changes fast—my commitment to operational excellence doesn't.
Skills
Content Operations
- CMS & DAM Architecture
- Localization (20+ Languages)
- Quality Assurance
Cross-Functional Leadership
- Global Team Coordination
- Vendor & Partner Management
- Executive Stakeholders
Process & Automation
- Workflow Optimization
- Documentation & Training
- Standards & Compliance
Technical
- AI/ML Integration
- Metadata Architecture
- Data Analysis
Experience
Consulting
Digital Solutions Architect
FactSpark AI Platform, Hands-on AI/ML
- Architected FactSpark content intelligence platform processing 130+ articles with <200ms query performance
- Integrated Gemini AI claim verification with 3-stage validation pipeline
- Provided AI training and strategy consulting for entrepreneurs
Fox Corporation
Lead Content Operator
Emmy Award, $1.5M+ Saved, Global Operations
- Built complete CMS powering Emmy-winning 2018 FIFA World Cup streaming
- Saved $1.5M+ by bringing closed caption sync-fix in-house during 15,000-title library QC
- Functionally managed 10+ content specialists across 10+ countries
SDI Media
Metadata Technician
20+ Languages, CVAA Compliance, QC Overhaul
- Transformed QC from "send and hope" to systematic validation in first month
- Identified federal CVAA compliance gap affecting hundreds of titles
- Managed foreign audio dub delivery across 20+ languages
SDA Church
Digital Consultant
Paper-to-Digital Transformation
- Led 100% paper-to-digital transformation of secretariat office operations
- Built registration and resource publishing systems for 1,000+ attendee events
Warner Bros.
Metadata Technician, SME
32% → 96% Acceptance, Apple Partnership
- Transformed iTunes film delivery acceptance from 32% to 96% while tripling volume
- Earned go-to SME status within first month; direct relationship with Apple
- Received Exceptional Performance Award presented by WB facility president
Featured Work
Real problems. Real solutions. Measurable results.
Content Delivery Transformation
Transformed iTunes film delivery acceptance while tripling monthly volume—in just 3 months.
View Case StudyEmmy-Winning Streaming Platform
Built the complete CMS powering Fox's 2018 FIFA World Cup streaming from scratch.
View Case StudyCatalog Optimization
Brought closed caption corrections in-house during a 15,000-title library QC.
View Case StudyGlobal Localization Operations
Transformed QC from "send and hope" to systematic processes across 20+ languages.
View Case StudyAI-Powered Content Intelligence
Built a full-stack AI platform from scratch—semantic search, automated metadata extraction, and claim verification.
View Case Study